Privacy Policy

1 Scope & Applicability

This Privacy Policy applies to all services, features, online courses, webinars, training programs, and informational resources provided through the SAKSHAM LMIS web portal (saksham.nihfw.org / associated portals) and any connected subdomains operated by NIHFW on behalf of MoHFW.

By accessing, registering on, or utilizing the SAKSHAM portal, you acknowledge and agree to the data collection, processing, and handling practices described in this document.

2 Information We Collect

We collect information to deliver effective training, facilitate medical accreditation, and provide continuous support to learners:

• Personal Identifiers & Profile Details: When you register for an account or enroll in a course, we may collect your full name, email address, mobile phone number, date of birth, gender, educational qualification, and residential/work state and district.
• Professional & Institutional Credentials: For role-based and specialized medical training (such as NMCN, NACO, NCDC, CTD, NHSRC, ICMR), we may collect your professional designation, institutional affiliation (e.g., Medical College, Primary Health Centre, Hospital), professional council registration number, and identity verification credentials where required by program administrators.
• Learning & Academic Progress Records: Details regarding course enrollment, completed lessons, video watch time, quiz and test submissions, grading evaluations, attendance in live sessions, assignment uploads, feedback, and digital certificates issued.
• Technical & Log Data: Standard server log information, including your Internet Protocol (IP) address, browser type and version, operating system, time and date of visits, referring web pages, and navigation paths across the portal.

3 How We Use Your Information

Information gathered by the SAKSHAM LMIS platform is utilized exclusively for legitimate public health education and administration purposes:

• Course Delivery & Management: Administering course admissions, tracking training completion, grading assessments, and issuing verified digital certificates.
• User Communication: Sending critical course updates, enrollment notifications, security alerts, and technical support responses.
• Public Health Workforce Analytics: Generating anonymized and aggregated progress reports for MoHFW and state health departments to monitor healthcare capacity building across India.
• Identity & Credential Verification: Ensuring that specialized medical modules are accessed by qualified and authorized healthcare practitioners.
• System Security & Optimization: Monitoring system health, troubleshooting technical bugs, preventing unauthorized intrusion, and improving user experience.

4 Cookies & Session Management

SAKSHAM uses functional and essential cookies to ensure the portal operates securely and smoothly:

• Session Authentication: Cookies that authenticate you when you log in and maintain your active session as you navigate through courses and modules.
• Accessibility Preferences: Storing user accessibility choices such as text size adjustments, high contrast mode, and screen-reader optimizations.
• No Commercial Tracking: We do not employ third-party advertising cookies, cross-site trackers, or commercial profiling tools.

Users can choose to modify their web browser settings to block or delete cookies. However, disabling essential session cookies may impair portal functionality and prevent course participation.

5 Information Sharing & Disclosure

The National Institute of Health and Family Welfare respects the confidentiality of all participants. We do not sell, rent, or trade your personal information. Disclosure of personal data is limited strictly to:

• Authorized Government & Program Stakeholders: Training metrics and certification verification details may be shared with sponsoring divisions within MoHFW, State Health Societies, and affiliated academic institutions (e.g., NMCN, AIIMS, NHSRC) for official record-keeping.
• Statutory & Legal Obligations: Personal information may be disclosed when required by applicable laws of the Republic of India, court orders, or lawful requests from law enforcement agencies.
• Secure Infrastructure Partners: Cloud and data center providers acting on behalf of the Government of India under rigorous confidentiality, data protection, and non-disclosure obligations.

6 Data Security & Storage Standards

SAKSHAM implements robust multi-tier administrative, technical, and physical security measures to safeguard user data:

• Secure Transmission: Encrypted data transmission using Transport Layer Security (TLS/HTTPS).
• Access Control: Strict role-based access permissions restricting data visibility to authorized administrative personnel only.
• Indian Sovereign Hosting: Portal databases and servers are hosted within secure government-certified data centers located inside India.
• Auditing & Monitoring: Routine system vulnerability assessments, firewall management, and audit logging to proactively identify security risks.

7 User Rights & Access

As a registered user of SAKSHAM LMIS, you retain the following rights regarding your personal information:

• Review & Edit Profile: You can review and modify your demographic details, profile picture, and notification settings directly through your profile page.
• Transcript Access: You can view and download your complete training transcript and earned certificates at any time.
• Correction Requests: If you identify any inaccuracies in non-editable fields (such as official name or verified institutional roll), you may contact the technical support team for assisted correction.

8 External Links Disclaimer

The SAKSHAM LMIS portal contains links to external government portals and national educational platforms, including the Ministry of Health and Family Welfare (MoHFW), NIHFW, iGOT Karmayogi, SWAYAM, NPTEL, and institutional partner sites.

Once you navigate away from SAKSHAM to an external domain, you are subject to the privacy terms and conditions of that respective website. NIHFW is not responsible for the privacy practices or contents of third-party platforms.

9 Updates & Amendments

NIHFW and MoHFW reserve the right to revise or update this Privacy Policy as needed to comply with evolving legal mandates (such as the Digital Personal Data Protection Act), governmental guidelines, or platform upgrades.

Any changes will be posted on this page with a revised effective date. Continued usage of the SAKSHAM LMIS portal following such updates constitutes acceptance of the revised terms.

10 Grievance Redressal & Contact Details

If you have any questions, concerns, or grievances regarding this Privacy Policy, your personal information, or data handling practices on the SAKSHAM platform, please contact our designated Nodal Officer: